Delivery Orders

Delivery orders are subjected to

  • Your address falling in the defined delivery area of the nearest restaurant
  • The delivery address being mapped to the nearest restaurant that delivers in your area
  • Availability of the restaurant online
  • In case the delivery locality is not listed in the restaurant locator, delivery orders cannot be placed; however you may choose to pick up your order from the nearest Dominos restaurant.

The menu is displayed as per the availability of the menu items in the mapped restaurant

  • In case certain menu items are not listed in the menu page, the particular restaurant does not carry those items in the menu
  • In case of non availability of ordered product at the mapped restaurant, the order would not be executed. Same would be informed by the restaurant to you.

Only the e-Coupons mentioned in any of the Domino's print material are applicable for Online ordering.

  • The complete code has to be punched in the coupon section for availing the coupon
  • The coupon code is not case sensitive
  • The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order
  • Domino's holds the right to accept or reject any coupon without giving any reason whatsoever
  • The coupons are valid for specified period only and will not be accepted after the expiry of the validity period
  • The guest must handover the coupon which is entered in the coupon section while placing the order to the delivery person, otherwise the order will be canceled
Terms and Conditions for all coupons including printed, mobile and email coupons

  • Coupons cannot be clubbed with any other offer / scheme
  • Coupons are not applicable on Simply Veg / Simply Non Veg pizza and Beverages
  • Please announce the coupon and coupon code to the order taker while placing the order
  • Cut and hand over coupon to the delivery person while taking the delivery
  • All prices are exclusive of taxes
  • Only one coupon is valid per order
  • All coupons have limited validity
  • Offer valid only in participating restaurants

Modify / Cancel the Online Order
  • The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant.
  • However you can get updated on the status of the order by calling the restaurant directly
  • In case the order which is paid through credit card is cancelled due to non availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by Domino's restaurant. The same would reflect in the next credit card statement.
30 Minutes or Free

(Maximum liability for Domino's Pizza is Rs.750)

Orders of 4 or more pizzas qualify as bulk orders, and shall not be valid for service guarantee of less than 30 minutes or free. Maximum liability for Domino's Pizza is Rs. 750.

Delivery guarantee is applicable at the first barrier point. Domino's Pizza does not penalize its drivers for late delivery. 30 minutes or free is not applicable when restaurant operating conditions are not suitable, this will be announced at the time of taking the order. Domino's Pizza reserves the right to withdraw the service guarantee without prior intimation.

30 minutes delivery guarantee shall not be applicable on Special Promotional offers, New Year's eve, on Christmas and other festivals , the service guarantee may be withdrawn temporarily in view of difficult operating conditions for delivery.

30 Minutes or Free Delivery Guarantee is Not Applicable on timed orders which are out of our delivery grid which are requested by customers.

Conditions apply.

Information Collected

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Domino's may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:

  • Visit Online ordering site to place order;
  • enter into a competition or promotion;
  • participate in a survey;
  • subscribe to our mailing list;
  • register as a WOW club member;
  • apply for a job;
  • request information regarding our Franchise system;
  • submit website feedback ;

Where ever Domino's collects personal information about you from someone else, Domino's or the franchisee will take reasonable steps to advise you.

Use and Disclosure

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.

Domino's may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect, including but not limited, to any of the following purposes:

  • to allow you to participate as WOW Club member;
  • to process any job application you may submit;
  • to provide you with any restaurant or promotion information;
  • to process any online ordering;
  • to determine the number of visitors to our websites and conduct reviews of our sites
  • to fulfill prizes, awards and purchases;
  • to respond to specific requests from visitors;
  • to keep you informed about any changes to our websites;
  • to conduct marketing research; and
  • to now and again send you offers or information on products or services that we consider will be of interest to you.
Further information on how we use your personal information when using our Internet ordering system

When using the Domino's Pizza internet ordering system additional information is collected when you order a pizza online. This information assists in the delivery to your door and to verify your credentials.. The internet order system also stores information about your order to help you remember and re-order the same menu in future. When concluding your order via the Domino's Pizza internet ordering system, you will be asked if you would like to associate your mobile number with social media such as facebook. You may choose to do that for ease of ordering when you come next time.

Credit card details

Domino's does not store any of your credit card details

Third Party Disclosure

Domino's may share statistics and personal information between themselves and with companies that are related to Domino's including our international branches.

Personal information that you submit to Domino's may be disclosed to a third party:

Such as our suppliers, as mailing houses, who are employed to provide some of our services such; to meet the purpose for which it was submitted;

  • if you have provided your express consent to share the information;
  • if Domino's are required or authorized by law to disclose the information;
  • if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes;
  • if Domino's feel you might like to know about a third party's goods and services we may supply that personal information to that third party. (We know that many of our guests enjoy receiving these excellent offers); or
  • if you place an order via our internet order system, your details will be passed on to GlobalPay, who receive your credit card details for internet order payment. Verisign is a secure internet payment gateway that secures your credit card number during transmission. for further details.
Access, Accuracy and Security

Domino's will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.

Domino's will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Sensitive Information

Domino's will not collect, use or disclose sensitive information except with your specific consent.

Click stream Data

Each time you visit the Domino's site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. Domino's may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Domino's may use this information to evaluate and improve the Domino's websites.


A Cookie is a piece of information that our web server may send to your machine when you visit a Domino's site. A Cookie helps us to recognize you when you re-visit our sites and to co-ordinate your access to different pages on the sites.

For example, once you have placed a new pizza order you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognize your computer when you return to order your favorite pizza next time.

With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.


If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on Feb 10, 2009.

Links to other sites

Domino's may provide links


By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of Jubilant FoodWorks Lanka Pvt. Limited.

Process of Online Ordering
  • You can place the order as a new guest or an existing guest.
  • If you wish to place order as a new guest, take the following steps -
    • Choose Pick Up option if you want to pick up the order from a nearby Dominos restaurant
    • Choose Delivery option if you want to have your pizza delivered to a location
    • In restaurant locator select your delivery location from the drop down; fill in the house number and street in last two fields
      • Do not try to give an address which is not mapped in the locator. In such a case we will not be delivering to your address and your order will be cancelled.
      • In such a case the money will not be refunded by the restaurant.
    • The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address. You can save up to 10 addresses in your account.
  • If you have placed an order before, you should choose to order as an existing guest. You have 2 options to log in
    • Mobile number and password. This password was sent to your mail id when you ordered last time. You may also use forgot password option. The password will then be send to your registered mail id.
    • Social Media Integration – if you associated your mobile number with your facebbok or yahoo account last time when you placed order, you can simply click on facebook or yahoo to log in.
    • Once after log in it will show you your previously saved address and saved orders
      • Choose Pick Up option if you want to pick up the order from a nearby Dominos restaurant
      • Choose Delivery option if you want to have your pizza delivered to a location
      • In restaurant locator select your delivery location from the drop down; fill in the house number and street in last two fields
      • Do not try to give an address which is not mapped in the locator. In such a case we will not be delivering to your address and your order will be cancelled.
      • In such a case the money will not be refunded by the restaurant.
      • The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address. You can save up to 10 addresses in your account.
    • You can now choose to select from previously saved orders or build a new order.
  • You would now be directed to the Pizza selection page where you can choose the pizza or combo you wish to order by clicking on it
    • Once you click on any pizza or combo, a modal window will open that will allow you to customize your menu item for size, crust and extra toppings.
    • You have a choice to add toppings to the pizza which will be charged extra as per the size
    • You can remove or replace toppings as per Dominos predefined logic only.
    • The price of your section is displayed on the same page.
  • Click on add more pizza or proceed to sides to add this item to cart.
  • You can apply any discount coupon by clicking on coupon button in the cart
    • The coupon can be availed by entering the coupon code mentioned in the coupon
    • The coupon will only be applied if the conditions mentioned in the details of the coupons are met
    • You must handover the coupon which is entered in the coupon section while taking the delivery to the delivery person, otherwise the order will be cancelled.
  • Once you have selected a pizza or combo you can then move to the next step of ordering a side through clicking on proceed to sides.
  • On the side page you can select sides & beverages and the quantity and then add to the cart
  • Click on confirm order button in the cart to move to order confirmation page
  • On this page you can edit your order type as well.
  • Enter your Name, Email address and mobile number here
  • You can also give a name to your order here for future reference.
  • Click Proceed to payment to make the payment
  • Here apart from cash on delivery you have option to pay by various means like Credit Card, Debit Card, Net banking, Mobile payment etc.
    • If you select cash on delivery, you will receive a call on your mobile number for validation purpose
    • In case of other payment options, you will be redirected to the payment gateway to complete your transaction
      • Once your payment is successful your order will be processed
      • If your payment is not successful, you will be asked to try again
      • If after 3 trials your payment is not successful, you will be redirected to the order confirmation page for you to choose some other payment option.
  • Upon successful placing of your order in the restaurant, you will land on the final page where you would receive your order number and bill details.
  • You can save this page as html file or take a print out of your bill on this page
  • You can also give your feedback in the feedback section on this page
  • Here you should associate your mobile number with social log in with facebook or yahoo for future orders.
  • You can also download coupon by clicking on download coupon on this page
  • You will also receive an email with complete order details
  • In case you were a new guest, you will also receive a password for your future orders.
  • In case of technical queries, please mail to
Customer Support